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STR Operations Partner

Scale Your STR
Portfolio,
Without the Chaos

Save time, reduce costs, and grow faster with a dedicated operations partner managing your short-term rental portfolio around the clock.

Book a Free Strategy Call →

Free 30-min call  ·  No contracts  ·  Cancel anytime

<2h
Response time
4.9★
Avg rating
98%
Response rate
24/7
Coverage
Operations Score
4.94★
Avg across all properties
BO
BirdOps · Live
Portfolio Operations
8/15 done
Guest reply — Unit 3ADone
Turnover confirmed — Villa 7Done
Maintenance dispatchedDone
Cleaning schedule setDone
Owner report draftedDone
Vendor follow-up sentDone
Review response postedDone
Linen restock confirmedDone
Pool service scheduledScheduled
Smoke alarm — Unit 2Pending
Guest reply — Cabin 12Pending
Turnover — Unit 5BScheduled
Cleaning crew briefedPending
Owner update — Q2Pending
Maintenance follow-upPending
● Owner Briefing
All properties guest-ready. Maintenance queue clear. No escalations this week. You're off-call.
Guest Experience Turnover Coordination Maintenance Management Operational Systems Weekly Reporting Vendor Management Airbnb · Booking.com · Vrbo Portfolio Scaling
BC
ZL
RT
★★★★★

"BirdOps took guest communications completely off my plate. Response times dropped, reviews improved, and I haven't touched an inbox in months."

BC
Brian C. STR Host
1 / 6
<2h
Average guest response time
4.9★
Average portfolio rating maintained
98%
Message response rate across all platforms
24/7
Coverage, no midnight firefighting

STR ops made
simple.

Whether you're scaling past self-management or running a property management company, we bring structure, speed, and clarity to every layer of your operations — so you can grow without burning out.

  • Find the specialized operational expertise your portfolio needs
  • Whether filling gaps or scaling for ambitious growth, we deliver
  • From managing distributed portfolios to protecting ratings — all covered
Ready to get started

Personalized,
Hands-on Operations Solutions.

Guest Experience & Reservations
End-to-end guest communication from inquiry to post-checkout review. Fast responses, clear expectations, and standards that prevent issues before they escalate.
Inquiry managementCheck-in coordinationIssue resolution
Turnover & Cleaning Coordination
We schedule cleaners, manage turnover checklists, and run quality control after every stay so every property is guest-ready before next check-in.
Cleaner schedulingTurnover checklistsQC inspections
Maintenance & Vendor Management
From issue triage to contractor follow-up, we manage maintenance with clear documentation so problems are resolved before they reach guest experience.
Issue triageContractor coordinationFollow-up tracking
Operational Systems & Reporting
We design and run the structural systems that give you complete visibility. Weekly reporting, workflow optimisation, and continuous refinement as your portfolio grows.
Weekly reportingSOP designPMS management
Ready when you are

Ready to Build Smarter
Operations?

Transform your portfolio with BirdOps. Schedule a strategy session today and see how our tailored solutions can optimise your process.

Get Started
The Founder
Rana Taha Farooq

Rana Taha Farooq

Founder & Operations Lead, BirdOps

I started BirdOps after watching too many good STR owners burn out trying to do everything themselves. A guest messages at 11pm. A cleaner cancels last minute. A maintenance issue sits unresolved for a week. None of it was because the owners didn't care — they were just doing it alone, with no real system behind them.

So I built one. Not software. Not a VA service. An actual operations partner who knows your properties, stays on top of your team, and handles the stuff that falls through the cracks before it costs you a review or your weekend.

If you're at the point where you can't personally manage everything anymore — that's exactly where I come in.

Connect on LinkedIn

Frequently
Asked
Questions

Everything you need to know. Can't find an answer? Ask us on the strategy call.

Book a Free Call
Pricing is tailored to your portfolio size and operational complexity. Base pricing typically starts from a flat monthly retainer. The strategy call is completely free and we'll give you a clear, honest proposal on the spot — no vague quotes, no surprise fees. Book a free call →
We handle guest communication, cleaner scheduling, turnover coordination, maintenance triage, vendor follow-up, and weekly owner reporting. You get full visibility into everything — without being the one doing the work.
We work across Hostaway, Guesty, Airbnb, Booking.com, and Vrbo. If you're on a different system, we'll assess compatibility on the strategy call.
After the strategy call we typically complete an operational audit within one week and have systems running within two. We move fast because operational gaps are costing you money every day they exist.
Yes. The systems we implement are specifically designed to scale. Whether you're at 5 properties or 500+, our operational frameworks adapt to your growth without breaking under pressure.
No. That's the point. You receive a concise weekly report with everything you need to know. All decisions below escalation threshold are handled without needing your input.
BirdOps operates as a dedicated operations partner with ongoing, consistent coverage. Engagement scope is tailored to your portfolio's needs — we work with you on the right structure during the strategy call.
Trusted, faster results

Hire with ease.

Scale without chaos.

With a focus on quality, individual support, we take the time to truly understand your needs and find the operations approach that makes the biggest difference for your portfolio.

Save Money, Hire Smarter
Operations That Stick
Specialized Skills, Delivered
Agility That Scales
Dedicated ops partner
Not a VA. Not a software tool.
24/7 operations coverage
You never have to pick up the phone.
Weekly owner briefings
Full visibility. Zero micromanaging.
Ready when you are

Ready to Reclaim
Your Time?

Transform your portfolio approach with BirdOps. Schedule a strategy session today.

Get Started

30 minutes · No obligation · Honest proposal on the call

Legal

Privacy Policy

01

Who We Are

BirdOps is an STR operations management service. This policy explains how we collect, use, and protect information when you visit birdops.co.

02

Information We Collect

We collect information you provide directly — such as your name and contact details when you book a strategy call. We may also collect standard analytics data.

03

How We Use Your Information

We use your information solely to respond to enquiries and deliver our services. We do not sell your personal information to third parties.

04

Cookies

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05

Third-Party Services

We use Calendly for booking strategy calls. When you interact with Calendly, their own privacy policy applies at calendly.com/privacy.

06

Your Rights

You have the right to access, correct, or request deletion of your personal data at any time.

Legal

Terms of Service

01

Acceptance of Terms

By accessing birdops.co or engaging our services, you agree to these terms.

02

Our Services

BirdOps provides STR operations management services including guest communication, turnover coordination, maintenance management, and operational reporting.

03

Client Responsibilities

Clients are responsible for providing accurate portfolio information, maintaining their platform accounts, and ensuring their properties comply with local short-term rental regulations.

04

Fees and Payment

Service fees are agreed upon prior to engagement. BirdOps reserves the right to pause services for accounts with outstanding payments.

05

Limitation of Liability

BirdOps is not liable for losses resulting from guest behaviour, property damage, or platform policy changes.

06

Termination

Either party may terminate the engagement with 14 days written notice.